Every single customer on this planet seeks an unbelievable experience when he or she interacts with a company or a business.
Good service involves anticipating your customers’ needs and solving their problems.
For example, say you sell leather goods. You know that your customers often scuff their items. Try emailing them a few tips on taking care of the products they’ve purchased from you.
Smile when you talk to or greet your customer
A smile can become your biggest ice-breaker when you want to establish a relationship with a customer. A smiling face is always accommodating, warm, and inviting. If your support team smiles a lot, your customers will feel welcomed.
Use technology to assist them
Customer support can only be performed accurately if we mix the technology with the humanistic approach. There are several tools and software programs that your team can use to enhance the experience of a shopper or an aggrieved customer.
You simply use tools like Live Chat, which has the ability to create a middle ground where the support team and the customers can interact with each other with more purpose and depth.
Improve on the last impression
Your job does not end when the customer’s problem is solved or when the sale has been made. Part of the customer’s experience includes the right final impression too.
A subtle ‘Goodnight’ or a very cheerful ‘Goodbye’ also work. These common courtesies might seem a bit cheesy; however, they leave a strong and lasting impact on a customer’s experience.
Entertain ridiculous requests
You probably get some crazy sounding requests from time to time. Assuming it doesn’t take too much effort to carry out, why not go ahead and make your customers’ day?
“I don’t know” is never an appropriate response
You can provide different customers with different options when one approach is not viable. However, you must avoid saying “no” most of the time.
What are the ways you can make customers lives easier and better? If you start from there you will find yourself with tons of great ideas, and your business will go from disrupted to disruptor.